1, the consumer service ambassador: in the modern competition, the advantage comes from the invisible service, a series of small details can conquer the customer, overwhelming competitors.
2, the customer's life consultant: to fully understand the characteristics of their sales of goods, the use of methods, use, function, value and the benefits of each product to the customer. Can be timely to provide customers with * good advice and help. So excellent 4, shopping guide not only in the service, the performance of a good performance, but also the customer's life consultant, should stand on the customer's position to give them advice and suggestions.
3, corporate image on behalf of: often face to face with the customer communication, every move, in a word and a line in addition to the individual on behalf of the cultivation / quality, in the eyes of customers on behalf of the company's service style and mental outlook, so always pay attention to their own The words and deeds, so that customers trust, happy to visit again.
4, information communication Communicator: the company's various promotional information, activities, content, activities, well aware of the time, to introduce the goods to customers, should make a detailed introduction, if the customer asked the relevant matters, can be detailed to answer Customers more reasons to buy.
1, the attitude of the first: a good attitude and a healthy mind is necessary for professional career inner quality. On the shopping guide, the practical, hardworking, humble, kind of psychological posture are required to have.
Responsibility is the most valuable: any company to spend money to hire people, given the staff is not only a job, but also a responsibility, "more valuable than the ability to"
2, learn to respect, keep its promise: in the exchange with the customer, to learn to endure and respect, learn to listen, a sub-bit of a harvest, regardless of buy and not buy, regardless of local home, regardless of customer view right and wrong, should Respect each other, honestly introduce enterprises and products, seek truth from facts, do not belittle the opponent, abide by the commitment to customers.
3, service-oriented: consumption is not just products, more importantly, culture, service, enjoy, the transaction is very good, not the same need to fully serve the transaction. Trouble is to deal with their own improper results, the difficulty is not enough to learn the reflection, frustration is the cost of their own efforts.
1. The safety of goods management: the terminal in the goods out of the need to carefully count the number and quality of the product, for the time to solve the solution as far as possible on the spot, such as thread, ironing work, for obvious quality problems must not be sales processing, So as not to affect their own reputation, for holidays and sales peak time to do a good job of goods safety, so as to avoid unnecessary losses.
2. Goods out of the management and inventory management of goods: goods into and out of management and inventory management to be systematic and unified.
3. Listing of goods: According to the local market conditions and seasonal conditions in time and agents or companies to communicate, do the number of goods, style, type and time to market planning to seize the initiative.
4. Sales analysis of goods: the end customer according to the recent sales of goods and market demand situation to be a summary analysis, analysis of sales varieties, fabrics, color, style, etc., in the first time on the best-selling goods to replenish or add similar alternative goods , And the slow-moving goods returned, promotions and other treatment.
5. Order of goods management: reasonable and scientific orders can not only promote inventory digestion, but also to promote the sales season. The end customer according to market conditions and their own goods sales analysis and inventory of goods reasonable budget estimates the next quarter, the required variety of goods, quantity, style, etc., in conjunction with the company's next quarter of product development, to make a scientific order guidance program .
Shopping guide of the professional concept
A successful shopping guide, in addition to their own career and work have a clear understanding, but also need to have a successful shopping guide career philosophy: attitude, responsibility, integrity, service, and professional.